Returns and exchanges

We operate a 30-day return policy, which means you have
You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when it was received.
which one you received, unworn or unused, with tags and in its packaging
of origin. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address:
spotivacontact@gmail.com. Please note that returns should be sent to the following address:
Next address: 141 rue Robert Ros, 60250 Hondainville, France

If your return is accepted, we will send you a return shipping label, as well
instructions on how and where to send your package. Returned items
Returns without prior request will not be accepted.

You can always contact us with any questions regarding returns to the address
spotivacontact@gmail.com.

Damages and problems

Please inspect your order upon receipt and contact us immediately if
If the item is defective, damaged, or you received the wrong item, then we
so that we can assess the problem and remedy it.

Exceptions or non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please feel free to contact us with any questions or concerns about a specific item.

Unfortunately, we do not accept returns of promotional items or gift cards.
gifts.

Exchanges

The quickest way to ensure you get what you want is to return
the item you have and, once the return is accepted, to make a separate purchase for a
New article.

14-day cooling-off period in the European Union

Notwithstanding the foregoing, if the goods are shipped within the European Union, you
You have the right to cancel or return your order within 14 days, for
for any reason whatsoever and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with the
labels, and in its original packaging. You will also need the receipt or the
Proof of purchase.

Refunds

We will inform you as soon as we have received and inspected your return, and we will
we will let you know if the refund has been approved or not. If the refund is
Once approved, you will be automatically refunded to your original payment method within 10 business days. Please note that processing and posting of the refund by your bank or credit card company may take some time.

If more than 15 business days have passed since your return was approved, please
Contact us at spotivacontact@gmail.com.